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Product Support Representative

  • ID: 1021
  • Type: Sales
  • Ham Lake, MN

Job Description

Fairchild Equipment, Inc. is seeking a self-starting stable, hard-working, dependable and motivated Product Support Representative for our Ham Lake, Minnesota branch. This position is responsible for assisting and providing exceptional customer service in all aspects of the company’s service and aftermarket operations ensuring the needs of the Ham Lake branch is being fulfilled, while the goal of serving the customer remains the priority.  This position requires you to work with our customers on a day-to-day basis to achieve profitability, growth and account penetration within our Fairchild Western Division market segment. This position requires the sales rep to spend the majority of their time on the road, traveling between Fairchild branches and customers sites.


Essential Duties and Responsibilities:

Responsible for generating new business within our Southwestern Territory; services counties of Otter Tail, Morrison, Wright, Blue Earth, Jackson, Pipestone, Yellow Medicine, Big Stone, Wilkin, and more.

Establish, develop, and maintain business relationship with current customers.

Promote, sell, and secure orders.

Demonstrate products and services that best suits the needs of the customer.

Develop proposals/ quotations for current and perspective customers.

Work with Service, Parts, and Rental Departments.

Establish new or renew Fairchild Operational Maintenance (OM) Agreements.

Analyze the territory’s potential and determine the value of existing customers.

Plan and organize personal sales strategy.

Supply management with reports on customer needs, problems, competitive activities, and potential for new services.

Attend all sales department meetings and functions.

Ability to organize, multi-task, and meet deadlines.

Communicate effectively with customers and Fairchild Equipment personnel.

Ability to take on new duties and responsibilities as assigned by the Western Division Sales Manager.

Qualifications / Required Skills

High School Diploma or GED certificate.

2+ years of forklift industry experience.

3+ years of sales experience in related industry.

Knowledge of forklift / heavy equipment industry.

Excellent customer service skills.

Advanced computer skills.

Adapt and work in a fast pace environment. 


Don't settle for less work for the best! Join a dynamic team in our Ham Lake, Minnesota location. Fairchild Equipment, Inc. is recognized as the fastest growing company of its kind in the Midwest!  Fairchild Equipment, Inc. is an equal opportunity employer who takes pride in the diversity of our employees and seeks the same in our applicants. Apply online or at

Apply Online

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